Behaviour models – interaction of civil officers, as administrative service providers, and their clients on the example of Ukraine
Behaviour models – interaction of civil officers, as administrative service providers, and their clients on the example of Ukraine

Summary/Abstract: The article proves the possibility and terms of applying the well known Thomas-Kilmann model and research methodology to identify individuals assuming dominating behaviours in conflict. The objective is to solve problems in recruiting top candidates for civil officers called “service providers” in response to the needs of “clients” and to formulate recommendations for decision making based on the relevant test results.

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