The assessment of managerial competencies in a public organisation – the example of Customs Service
The assessment of managerial competencies in a public organisation – the example of Customs Service

Summary/Abstract: Background: The article delineates competency requirements which have to be faced by contemporary managers in business and their application in a public organisation through the example of the Customs Service. Research aims: The presentation of the process of changes’ implementation in the scope of management within the Customs Service based on the change of criteria used for the assessment of managerial staff competencies. Methodology: Field work and participant observation of the assessment process of the core managerial staff of the Customs Service by Assessment Centre method. Key findings: Public organisations can apply criteria and methods of assessment normally used in business to administer the managerial staff.

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