Measuring the Impact of the Quality Management Systems on the Costs of Non-Compliance
Measuring the Impact of the Quality Management Systems on the Costs of Non-Compliance

Summary/Abstract: Determining the impact of the implemented quality management system on the costs of non-compliance is significant for every organization which has adopted the Bulgarian Institute for Standardization БДС EN ISO 9001:2008 in order to enhance its efficiency. The main objective of the present paper is to provide an algorithm by means of which the organization can make estimates concerning the contribution of the present system for cutting these costs. A set of indicators is proposed for monitoring the means spent for non-conformance needs incurred in the years before and after the QMS implementation, as well as a scheme for determining the real savings the company has achieved by reducing the considered costs using the system tools.

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