Consumer Acceptance of Contactless Payments in Slovakia
Consumer Acceptance of Contactless Payments in Slovakia

Summary/Abstract: The contactless payments are novel technology in the fields of electronic banking, electronic finance and electronic payment systems. Contactless payments are electronic payments using radio- frequency identification (RFID) or near field communication (NFC) provided by various devices at point- of- sale terminal with contactless payments allowed. The most providers indicate contactless transactions being approximately twice as fast as cash or standard payments by credit or debit card. Multiple studies worldwide investigate the acceptance of various electronic banking technologies among customers based on various factors and attributes. The most of the studies investigate consumer acceptance of any electronic banking technology by using of the Technology Acceptance Model. This study uses technology acceptance model with adjustments for investigation of the contactless payments acceptance in conditions of Slovak market. The data for model testing was gathered by questionnaire survey conducted among potential Slovak contactless payments users. The hypotheses based on the developed of model were tested using the factor analysis of gathered data. The results of analysis indicated positive effect of perceived usefulness, perceived ease of use and perceived security on consumer acceptance of contactless payments. The amount of information about contactless payments and perceived enjoyment were not identified as statistically significant factors of contactless payments acceptance.

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