Operations management and leadership; A Case-study of implementation of Centralized Back office activities
Operations management and leadership; A Case-study of implementation of Centralized Back office activities

Summary/Abstract: The concept of leadership is extremely complex and very often, there is a confusion between leadership and management. Although people are using these words interchangeably, they play very different, but still essential, roles. This paper aims to present a case study regarding an implementation project in banking back-office activities, in order to prove the importance of managing correct the back-office resources, but in the same time the need for a vision that would lead the people toward the scope of a project.The paper describes the existence of a relationship between leadership and operational excellence, also.

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