Paslaugų inovacijų aplinką lemiantys organizaciniai veiksniai
IMPACT OF ORGANIZATIONAL FACTORS ON SERVICE INNOVATION CLIMATE

Summary/Abstract: At the moment Lithuania is involved in global and European processes which provide with the necessity to deal with various non-traditional problems which are in a direct link with innovation development. Innovation activities such as service development and activation allow updating the structures of production and service provision, improving products and technologies in use as well as raising their international competitiveness which is among the most important forces in national economical development. The aim of the article is to examine organizational factors, effecting innovative activity of service in the firm. The aim of the research is to determine the main factors, directly and not directly effecting the creation of new services and to characterize the innovations climate in the firm, based on the exploratory structurized questionnaire. The object of the article is the service innovation climate impact of organizational factors. The research methods, that are applied, are based on the synthesis of scientific literature and systematic statistical data analysis as well as identification of the service innovation climate impact of organizational factors using exploratory structurized questionnaire. It should be noted that the problem which is investigated in the article has not been widely analyzed. The analysis of services and services innovation has progressed quite remarkably the last decade. Although the attention given to services by researchers grew from the 1970s on, they were long discounted in terms of technological innovation. In this study provides an overview of the organizational factor of innovation climate in service firms. Innovation climate is influenced by a large number of factors. Some of these are manageable by service firms themselves, while others are basically unmanageable (external conditions). In this article is focused on internal factors of innovation in service. Some of these are directly related to the activities in the new service-development process (personnel, firm structure, firm resources and networking), while others tend to create an internal climate that is supportive to innovation (culture and leadership, strategy and company characteristics). Theoretical generalization of various innovation indicators should be considered as the theoretical results of the work. These results will be useful as the basis of further service innovation research and development of service innovation in Lithuanian companies. At the end of the 20th century, the share of the service in the GDP and importance from the angle of engagement and economical growth has increasingly gone up. Thus common innovation trends should be oriented at services. The innovativeness of economic activity of the state as well as effective collaborative networks of the firms could be a powerful factor of firms’ competitiveness and act as a driving force of new innovations. The data of Lithuanian Department of Statistics shows that innovat

• Details
• Contents