Impact of ISO 9001 Certification on Firm Performance: Case Study of Beni Saf Cement Company
Impact of ISO 9001 Certification on Firm Performance: Case Study of Beni Saf Cement Company
Author(s): Abdelkrim Yahia-Berrouiguet, Ibtissem Mankouri, Nadia BenarbiaSubject(s): Economy
Published by: Editura Universității Aurel Vlaicu
Keywords: ISO 9001 certification; performance; cement; Algeria
Summary/Abstract: ISO 9001 certification is new to Algerian industry, but it has been adopted with great speed in recent years. Using a case approach, this study investigates the effect of ISO 9001 certification of Beni Saf company performance, as perceived by the management. Results indicated that the ISO 9001 certification has a positive impact on Beni Saf Company’s performance. The marketing advantages were the principal benefits and the benefits related to the human resources occupied the lowest position in the company
Journal: Journal of Economics and Business Research
- Issue Year: 21/2015
- Issue No: 1
- Page Range: 158-165
- Page Count: 8
- Language: English
