Wpływ mediów społecznościowych na zachowania konsumentów
Impact of Social Media on Consumer Behaviour

Summary/Abstract: An aim of the study is to present the impact of social media on consumer behaviour. The basic research technique was a poll addressed to individuals regularly using the Internet and social media. The use of social portals is declared by 98% of respondents. The vast majority (74%) seeks in social media for information on products. For almost every second person, important are opinions of acquaintances, while more than a quarter asks directly acquaintances for recommendations. Every third person alleges that owing to social media they are able to quickly make their purchasing decisions. 16% of the respondents actively recommend products to others. Based on this information, one may conclude that social media are an important opinion-forming medium. Research findings may serve for the managerial staff dealing with promotion, interactive customer attendance, individuals working or associated with communications in a broad sense, marketing, PR or advertising. The article is of the research nature.

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