Turizm Sektöründe Tükenmişlik Ve Motivasyon Arasindaki İlişkinin Belirlenmesi: Safranbolu Örneği
Determination Of The Relationship Between Burnout And Motivation In Tourism Sector: Safranbolu Cases

Summary/Abstract: Both burnout levels and motivation of the employees offering services in tourism establishments, where human labour is the most intensely employed and these services are offered, have crucial importance in views of the future of these establishments, the achievment of their goals, the ensuring of customer satisfaction and organisational continuity. In this respect, within the scope of the study conducted, the tourism employees in the district of Safranbolu of Karabük county, which accounts for enormous culture and tourism potential of our country, have been surveyed. Besides factor analysis, reliability analysis have been conducted for burnout and motivation scales, the demoghraphic situation has also been ascertained within the scope of the study in which 392 employee opinions collected through questionnaire have been analysed. Furthermore, correlation analysis has been utilised in order to determine the relations between the subdimensions of burnout and motivation. As a result of the research findings, while a meaningful negative correlation between the subdimensions of emotional burnout and depersonalisation and those of motivations has been observed, a positive correlation has been identified between the subdimensions of personal accomplishment and motivation.

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