Wartość dialogu – na przykładzie mediacji w środowisku międzykulturowym
The value of dialogue at the example of mediation in a multicultural environment

Summary/Abstract: In the process of mediation, dialogue between the parties is one of the major elements. Thanks to dialogue carried out between the parties, with the support of an impartial and neutral mediator who is not engaged in the conflict, the parties may view the conflict from another perspective and try to solve it, opening to the needs of the other party at the same time. For that to be possible the dialogue must be based on respect to other people, recognition for the other party and non-prejudiced approach. The essence of a dialogue between people is to understand the point of view of another person. Thanks to the dialogue, the parties may not only solve the current conflict but also maintain and improve mutual relations, which is particularly important in mediation related to family affairs or business affairs. Additionally, mediation in a multicultural environment requires consideration of cultural differences which determine the style of communication between people and the method of solving conflicts. The mediator should, therefore, possess broad cultural competencies, including cultural sensitivity, which may be used in a mediation meeting with people stemming out of various cultures. Thanks to the adequate climate of understanding created by the mediator, taking into account such cultural differences and contributing to a constructive dialogue between the parties, a chance for achieving the basic goal of mediation – a mutually satisfactory agreement – is growing.

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