УПРАВНОПРАВНА ЗАШТИТА ПОТРОШАЧА
ADMINISTRATIVE ENFORCEMENT OF CONSUMER PROTECTION LAW

Summary/Abstract: As a result of globalization, the rules of substantive law in the area of consumer protection are highly correlated; however, this cannot be said for the enforcement of acknowledged consumer rights. Administrative enforcement of consumer protection is a preventive and reactive form of consumer protection by public law. The aim of this paper was to systematically define the characteristics, advantages and disadvantages, as well as elements of administrative enforcement of consumer law as the most important model of consumer protection by public law, including the procedural mechanisms available to public authorities. When in the enforcement procedure the administrative authority decides on collective interests of consumers, by analogy with the administrative enforcement procedure before the Commission for Protection of Competition, it is necessary to determine a special administrative procedure though which the authority will address collective interests of consumers, notably in the field of unfair business clauses and unfair business practices.

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