Rzecznik finansowy: nowa instytucja ochrony klienta na rynku usług finansowych
Financial Ombudsman: New Institution of Customer Protection on the Market of Financial Services

Summary/Abstract: Changes in the regulation and supervision of the financial market after the global financial crisis have also influenced the shift of paradigm in the sphere of consumer protection on the financial market, both at international, European and national levels. The establishment of the institution of Financial Ombudsman on 11 October 2015 has substantially changed the institutional structure of the protection system of the consumers of financial services. The Financial Ombudsman has replaced the Insurance Ombudsman, who was an institution specialized in insurance issues established to protect consumers of the insurance market that worked well for over 20 years. The expansion of Ombudsman’s activities to other financial market sectors strengthens the protection of its clients and unifies the mode of processing complaints submitted by financial market actors, which represents the systemic approach to the financial market as a regulatory item. The article presents the tasks and role of the Financial Ombudsman and the systemic importance of this institution to the financial market.

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