İŞ MOTİVASYONU İLE İŞ TATMİNİ ÜZERİNE OTEL İŞLETMELERİNDE KARŞILAŞTIRMALI BİR ARAŞTIRMA
A COMPARATIVE RESEARCH ON JOB SATISFACTION AND JOB MOTIVATION IN HOTEL ENTERPRISES

Summary/Abstract: In this study, in the context of 'Herzberg's Two Factor Theory', job satisfaction and motivation levels of employees, working at four and five-star hotels in Antalya and Ankara, are determined and the difference between motivations and job satisfaction of employees, working for urban hotels, and employees, working for resort hotels, are presented within the scope of work motivation and satisfaction. For this purpose, motivation and job satisfaction questionnaires were used in this study and using the data obtained from empirical study, frequency analysis, percentage distribution, t-tests, Anova and Tukey tests were performed for the statistical analysis program. In this study, it is determined that urban hotel managers give much emphasis to external motivation factors such as insurance and retirement facilities, physical conditions of the working environment, support for the necessary equipment for the job when compared to coastal hotel managers. Besides, when compared to employees working in Ankara, employees working in Antalya have lower internal motivation because of not being appreciated or being rewarded by their superiors when having a good work performance or finishing the work on time. Furthermore, it has been determined that coastal hotels employees have no affect when making decision about relevant job issues.

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