Jakość obsługi klienta w logistyce zwrotnej
The Quality of Customer Service in Logistics of the Return

Summary/Abstract: The objective of this article is to put attention to the quality of customer service in the logistics process of returns. This aspect is usually undervalued by the organization from the point of view of its functioning, while it is an important economical and ecological element of the company. Customer service at the highest level of quality in terms of logistics of the return is possible thanks to close cooperation and connection with a close relationship between the cooperants. But to achieve this, it is necessary to engagement the whole team at all levels of the organization of the work, a team of well qualified and highly competent employees. These aspects include this article

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