Improving the quality of user relationship services within the Library of the “Simion Stoilow” Institute of Mathematics of the Romanian Academy
Improving the quality of user relationship services within the Library of the “Simion Stoilow” Institute of Mathematics of the Romanian Academy

Summary/Abstract: User orientation, in order to properly meet their information needs and requirements, represents a guarantee for the success of any research library, as an important link in scientific and research & innovation activity. Nowadays we are witnessing a paradigm shift regarding the role of librarians in academic research libraries, from a stable role to a more dynamic one, adapted to specific needs of each user, in order to better respond to increasingly numerous, exigent and sophisticated information requirements. The article offers a brief presentation of the collections and information services offered to users by the Library of IMAR and, also, an analysis from the perspective of users’ research interests, in order to find the most efficient ways to increase quality and, implicitly, to meet their information and documentation needs accordingly.

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