Benchmarking User Perceived Impact for Web Portal Success Evaluation
Benchmarking User Perceived Impact for Web Portal Success Evaluation
Author(s): Daniel Delić, Hans-J. LenzSubject(s): ICT Information and Communications Technologies
Published by: Fakultet organizacije i informatike, Sveučilište u Zagrebu
Keywords: Portal success evaluation; user perceived impact; benchmarking; MCDA;
Summary/Abstract: We describe an approach for success evaluation of Web portals by benchmarking user perceived impact with Multiple-Criteria Decision Analysis (MCDA). For impact measurement a questionnaire is used. The method is applied in a case study of four eGovernment portals and results are discussed.
Journal: Journal of Information and Organizational Sciences
- Issue Year: 32/2008
- Issue No: 1
- Page Range: 1-14
- Page Count: 14
- Language: English
