Podstawowe problemy pozasądowego rozwiązywania sporów między przedsiębiorcą a konsumentem
Basic problems of alternative methods of resolving disputes between entrepreneurs and consumers

Summary/Abstract: The paper is focused on legal and economic aspects of alternative methods of resolving disputes between an entrepreneur and a consumer. Consumers are a necessary element of an enterprise in terms of the objective approach. Moreover, they raise the market value of a company. In this context, there is no doubt that consumer protection is in their own interest but is also an important factor from the point of view of an enterprise and an entrepreneur. The number of legal provisions protecting the consumer increases every year, broadening the scope of entrepreneurs’ duties. This can distort the proper relationship between the interests of businesses and consumers. The specific nature of legal relations, the multitude of legal institutions, and the expanding circle of persons covered by consumer protection laws, all make the status of the consumer as the last link of the process of exchange of goods and services much more complicated. Increasing the range of consumer protection and, indirectly, protection of the entrepreneur is possible through a wider use of alternative methods of resolving disputes between consumers and entrepreneurs. These methods can be beneficial for both sides, which is discussed in the following paper.

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