Key Performance Indicators for HEI’s Measurement as an Important Element of Their Accountability
Key Performance Indicators for HEI’s Measurement as an Important Element of Their Accountability

Summary/Abstract: The increasing importance and complexity of Higher Education Institutions (HEIs) result in the need for transparent and accountable explanation of their activities, the justification of the strategies implemented and the disclosure of their performance. The mainpurpose of this study is to present a conceptual framework for the evaluation of universities’performance based on the key performance indicators (KPIs). The thesis of this work is thatKPIs measurement and reporting may be one of the important approaches to better strategic management of universities as well as to the increase in the transparency and accountability of these institutions. The study is based on three main research methods: descriptive and deductive as well as the literature review. The rational of this paper is based on the principal agent theory that is a foundation of accountability concept.

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