Impact of digital literacy and user experience on the use of electronic services in public administration sector
Impact of digital literacy and user experience on the use of electronic services in public administration sector

Summary/Abstract: Digital technologies become part of the personal and working life. The rapid development of information and communication technology changes the economy and the shape of societies around the world. The changes that electronisation brings, however, affect also the public sector as an important part of the economy. The contribution deals with the readiness for the general public and provider of services - the public authorities, to the digital revolution in public administration in Slovakia. Providing a number of modern public electronic services regarding to user experience on one hand, and an aging population group on the other. The lack of basic digital skills creates a barrier not only in personal growth, but there is also the risks and concerns of digital literacy in modern technologies. Increasing the level of digital literacy of the society, especially peripheral groups, and the refined information architecture of public services is a prerequisite for the effective functioning of an efficient, modern and open society in the digital world.

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