Düşünce Tarzlarına Dayalı Kalite Fonksiyon Göçerimi Aracılığıyla Hizmet İşletmelerine Yönelik Bir İş Değerleme Uygulaması
An Application of Job Evaluation for Service Businesses Through Thinking Styles-Based Quality Function Deployment

Summary/Abstract: Efficiency and fairness in the payment and incentive systems is known to be effective on the job outcomes such as employee satisfaction, loyalty and performance. The main purpose of this study is to search for the applicability of job evaluation techniques, which has the philosophy of equal pay for equal work, in service industry influentially, then to propose a job evaluation technique for service organizations. With this purpose, a five star hotel case is used to illustrate to discuss the advantages of the propoed approach. At the end of evaluation of ten different jobs through the combination of quality function deployment and thinking styles of employees, jobs that require legislative, executive and hierarchic thinking styles were determined as the most valuable jobs relaive to the compared ones. The relative weights in the house of quality were mentioned to be used as ratio when determining the payments and intentives.

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