Çalışma Yaşam Kalitesinin Otel İşletmesi Çalışanları Üzerindeki Etkileri
Impacts of the Quality of Working Life on the Hotel Employees

Summary/Abstract: The purpose of this research is to determine whether there exists any difference between the life quality conditions of the employees working in city and resort hotels. Additionally, another purpose is to determine the elements which the employees mostly care about. Quantitative part of the study region, 114 in Ankara, Antalya region, was collected from 115 employees. With the help of SPSS 19 program of data analysis, paired sample t test was applied and the work with respect to quality of life and satisfaction degrees of importance have been identified. In qualitative research an interview form consisting of eight half-structured questions has been prepared. In this research, in accordance with the method of confirming and disconfirming cases sampling which is among the qualitative research methods, in total ten employees were chosen including two administrators working in five star hotel enterprises in Ankara and Antalya, and the sample of the research consisted of these employees. According to their assessments related to the responsibilities and rights of employees, it is seen that in the city hotels the rules and rights are carried out in a particular order, but in resort hotels they are not carried out regularly. Looking at the views of employees about the total life of the employees and its impact on the working life quality, it can be said that the situation is better in the city hotels. At the end of the study, it is seen that in the city hotels working life quality conditions are perceived in a higher level in comparison with those employees working in resort hotels.

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