Problems of Quality Culture Assessment in Higher Education
Problems of Quality Culture Assessment in Higher Education

Summary/Abstract: Quality culture refers to an organisational culture that intends to enhance quality. It should be seen not as a set of procedures, but as a context in which efforts are aimed to achieve broadly understood improvement of the organization. Quality culture contains a cultural/psychological element and a structural/managerial part, which are described in this article. The purpose of the paper is to create a better understanding of quality culture in higher education, as well as to characterize the procedure of assessing quality culture and its elements. The article presents the concept of quality culture that grows out of the issues of organizational culture and quality management. It contains the definition of quality culture in higher education and the description of selected methods and instruments used for assessment of: organizational culture, quality management systems, and quality culture.

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