Certyfikowany mechanizm monitorowania jakości usługi dostępu do Internetu
Certified mechanism of monitoring internet access service quality

Summary/Abstract: The article analyses legal, technical and organizational conditions related to the establishment of certified mechanisms of monitoring internet access service quality in EU Member States in connection with the provisions of EU Regulation 2015/2120. Certified mechanisms are necessary in order to allow consumers to take advantage of the presumption of an inappropriate service performance by a service provider in case of discrepancies between the measurements results and the quality requirements set out in the service contract. The article analyses the nature of the obligation of providers concerning service quality, effects of performing the measurements, making use of the certified mechanism, and the requirements of certification. Presented are the activities undertaken in EU Member States, in particular in Poland, to establish certified monitoring mechanisms as well as main difficulties in performing this task.

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