Wykorzystanie aplikacji mobilnych w zarządzaniu przestrzenią miejską na przykładzie aplikacji CiTTybialystok
Use of Mobile Applications in Urban Space Management on the Example of the CiTTybialystok Application

Summary/Abstract: The development of e-government in the information economy leads to an increase in the use of mobile applications and online platforms to manage a growing number of areas within the public authorities. The use of information technology contributes, among others, to increase in social involvement in urban space management, as verified by the CiTTybialystok application example. Digitization of relationships facilitates bilateral contact, and does not serve, like the radio, television or the press, only to inform citizens about certain events or activities of the authorities. Using the available literature, the author analyzed data on the information economy, information technology, e-government and tools used in it, and on the basis of the case study – the use of the application as a communication tool for citizens living in urban areas. The article verified the validity of the claim about the increase in the use of information technology for conjugated contact: office - residents. The subject of the analysis was the functioning of the CiTTybiałystok application. In Bialystok there is a growing number of residents using electronic contact with the office. The digital channel contributes to improving the efficiency and increased response speed of city services. The use of the application results in better efficiency of urban space management.

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