Accountability and service quality in public service in Israel
Accountability and service quality in public service in Israel
Author(s): Yehuda EliyaSubject(s): Civil Society, Public Administration, Social development, Management and complex organizations
Published by: EDITURA ASE
Keywords: public service; service quality; service quality climate; accountability; efficiency; performance;
Summary/Abstract: In the last decades we are witnessing to a turn in the interaction between the citizen, as clients, and the public administration, mainly in the level of citizens’ increased expectations about the quality delivered by public service organisations. The citizen is asking for quality service with accountability of the professional factors in public organizations. This article will discuss two main phenomena in public service today: accountability and service quality.
Journal: Revista de Management Comparat Internațional
- Issue Year: 19/2018
- Issue No: 3
- Page Range: 289-297
- Page Count: 9
- Language: English
