ISTRAŽIVANJE: KVALITET PRUŽANJA USLUGA – PERCEPCIJA JAVNE UPRAVE OD STRANE GRAĐANA
RESEARCH: QUALITY OF SERVICE PROVISION - PUBLIC
ADMINISTRATION PERCEPTION BY CITIZENS
Author(s): Emina TrakoSubject(s): Public Administration
Published by: Fakultet za upravu, pridružena članica Univerziteta u Sarajevu
Keywords: public administration; public administration reform; quality of service delivery; corruption of civil servants; bureaucracy; complexity of administrative procedures; unqualified human resources in the
Summary/Abstract: Public Administration Reform, together with the rule of law and economic governance, are issues of crucial importance for the implementation of EU rules and standards. Public administration plays a key role in BiH’s integration process into the European Union. Therefore, public administration must be efficient, effective, cost-effective, open and transparent and accessible to citizens. Modern public administration has the quality of citizen service that promotes the legal, political and economic life of the community. It has the image of a citizen-oriented public administration.
Journal: UPRAVA stručni časopis
- Issue Year: 2017
- Issue No: 16
- Page Range: 85-92
- Page Count: 8
- Language: Bosnian
