DESIGN THINKING: WHAT IT IS AND HOW IT WORKS. A CASE STUDY ON ROMANIAN LIBRARIES
DESIGN THINKING: WHAT IT IS AND HOW IT WORKS. A CASE STUDY ON ROMANIAN LIBRARIES

Summary/Abstract: Our paper looks at the main theories and definitions of design thinking and human centered design and their role in organizational innovation. It contrasts and compares the main models existing in the literature as well as describing in a little more detail a particular model for human centered design intervention aimed at public libraries. We then focus on a particular example provided by piloting the introduction of design thinking techniques through a workshop whose participants were coming from two Romanian libraries. We are looking at the results of a training needs analysis process and how they have shaped the implementation design of the workshop for better results. Our exploratory research shows the importance of term definition through active experimentation and empathy building prior to any design thinking intervention.

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