КАЊИЈЕВ ИНТЕГРАЛНИ МОДЕЛ У ФУНКЦИЈИ МЕРЕЊА ПОСЛОВНЕ ИЗВРСНОСТИ
KANJI’S INTEGRATED MODEL FOR MEASURING BUSINESS EXCELLENCE

Summary/Abstract: Setting up business excellence as the primary business objective forces companies to seek new ways and models to measure performance. The new and modern performance measurement models need to make a balance among multiple criteria to form a unique and complementary view of the company business performance. This paper presents one of them, known as Kanji’s Business Excellence Measurement System (KBEMS), from several business aspects. As a modern, strategic, multidimensional, and, above all, integrated model for measuring and managing performance, this model integrates both internal and external stakeholders and internal and external processes in order to improve company performance.

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