E-GOVERNMENT MATURITY MODELS AND E-GOVERNMENT IN BOSNIA AND HERZEGOVINA
E-GOVERNMENT MATURITY MODELS AND E-GOVERNMENT IN BOSNIA AND HERZEGOVINA

Summary/Abstract: In the contemporary digital society, e-government is one of the most rapidly evolving service domain. Many governments in developed and developing countries in the world have created e-government initiatives. Many authors, have been developed, different maturity models in order to better understand e-government evolution, and to assess or rank e-government portals. This paper aims to present e-government maturity models, and to identify their similarities and differences, as well as their weaknesses and strengths. This study examined the status of e-government in BiH and also conducted an in-depth literature review on e-government maturity models. Findings of our research show that the features included in those models differ from one to another. While some maturity models ignoring some features, it seems that others are just covering them and introducing new ones. Reviewing the status of e-government in BiH, showing that BIH has a solid ICT infrastructure, but there is a lack of political agreement on the further e-government development. Insufficient, not harmonized and not adopted legislation are slowing down development of e-government in BiH. The contribution of this paper is in simplifying work for researchers when choosing the right maturity model and to help BIH state government leaders in understanding e-government processes.

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