Collaborative Knowledge Services a sukces i bezpieczeństwo organizacji
Collaborative Knowledge Services and the organisation’s success and security

Summary/Abstract: The paper is devoted to the concept of Collaborative Knowledge Service, understood as an important element of organisational culture. It is undoubtedly a major factor that facilitates the functioning of an organisation or a company and helps them to achieve measurable success. Currently, organisational safety and success largely depend on how effectively people find what they need. The main thesis lies in the assumption that success comes when people cooperate and moreover when they share what they know. All this should be part of the functional structure of an organisation: no one should act alone anymore, as it is necessary and even compulsory to cooperate with others. We need information and knowledge from other team members, and they need them from us. Collaboration is a way to succeed. Knowledge Service combines information management and strategic learning, and, what is more, cooperation and knowledge sharing processes create added value. Thanks to knowledge service, understood as a method of dealing with obtaining information, knowledge, and learning, we can achieve high efficiency and effectiveness in any form of an organization. The paper includes a selection of case studies that illustrate the use of the Collaborative Knowledge Service, with particular reference to NASA Knowledge Services, and Google Knowledge Services.

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