WHAT DOES IT MEAN FOR A COMMUNICATION TO BE TRUSTED?
WHAT DOES IT MEAN FOR A COMMUNICATION TO BE TRUSTED?
Author(s): Francesca GranelliSubject(s): Communication studies, Government/Political systems, Politics and society
Published by: NATO Strategic Communications Centre of Excellence
Keywords: trust; communications; impersonal trust; distrust; reliance; co-operation; strategic communications;
Summary/Abstract: Despite following best practice, most governments fail in their strategic communications. There is a missing ‘X’ factor: trust. This offers a quick win to strategic communicators, provided they understand what the phenomenon involves. Moreover, it allows practitioners to avoid the risk of citizens feeling betrayed when their government fails to deliver.
Journal: Defence Strategic Communications
- Issue Year: 5/2018
- Issue No: 5
- Page Range: 171-214
- Page Count: 44
- Language: English
