KAMU KURUMLARINDA YENİDEN YAPILANMANIN MÜŞTERİ MEMNUNİYETİNE ETKİLERİ (İŞKUR ÖRNEĞİ)
THE IMPACTS OF REENGINEERING IN THE PUBLIC ESTABLISHMENTS TO CUSTOMER SATISFACTION (ISKUR CASE STUDY)

Summary/Abstract: In this study, "Reengineering" consept emphasized and examined after the impacts of Reengineering in the public establishments to customer satisfaction. In the essay main topic is Reengineering. Main goal is show Reengineering In The Public Establishments and how to realized ISKUR ’s Reengineering process in this essay. According to Hammer and Champy, who has fırst studies in that subject, Reengineering consept emphasized and the causes of Reengineering to Establishments evaluated within the framework of Reengineering. While discuss the subjects, have been utulized from library databases of different universities, have been quoted scholars who have studies including Turkish and foreign language essays in that subjects, and they are shown in the bibliography. The reviews have been supported statistical data and informations in the essay, have been comments made from those datas and informations. Results and suggestions have been about subject at the end of essay. Research results have featured comedown Reengineering. In Turkey, have been emphasized necessity of reengineering in the public establishments especially and we have public established have been realized

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