TÜKETİCİ ETNOSENTRİZMİ, ALGILANAN KALİTE VE MARKA SADAKATİNİN MARKA KİŞİLİĞİ ÜZERİNDEKİ ETKİSİ: KREM ÇİKOLATA TÜKETİCİLERİ ÜZERİNE BİR UYGULAMA
IMPACT OF CONSUMER ETHNOCENTRISM, PERCEIVED QUALITY AND BRAND LOYALTY ON BRAND PERSONALITY: AN APPLICATION ON CREAM CHOCOLATE CONSUMERS

Summary/Abstract: The purpose of this study is to determine the effects of perceived quality and brand loyalty of consumer ethnocentrism on brand personality. The study also examines the effects of consumer ethnocentrism on perceived quality and brand loyalty. In the eastern Black Sea region (Artvin, Rize, Trabzon, Gumushane), which was determined as the main universe of the study, a face-to-face survey was applied to 806 people determined by convenience sampling method. After the elimination of incomplete and incorrect surveys, 560 questionnaires were obtained. The Cronbach Alpha method was used for the reliability of the data and factor analysis method was used for their validity. Multiple linear regression analysis was used for testing hypotheses. As a result of the analysis, it has been determined that consumer ethnocentrism, perceived quality and brand loyalty have a significant effect on brand personality. Another finding of the study is that consumer ethnocentrism has a significant influence on brand loyalty and perceived quality.

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