THE INFLUENCES OF EMOTIONAL LABOR MECHANISMS ON THE PROJECT TEAM’S CREATIVITY AND PERFORMANCE
THE INFLUENCES OF EMOTIONAL LABOR MECHANISMS ON THE PROJECT TEAM’S CREATIVITY AND PERFORMANCE
Author(s): Mehmet Çelikyay, Ali Ekber AkgünSubject(s): Business Economy / Management, Social psychology and group interaction, Organizational Psychology, Evaluation research, Human Resources in Economy
Published by: Kafkas Üniversitesi Sağlık, Kültür ve Spor Daire Başkanlığı Dijital Baskı Merkezi
Keywords: Emotional Labor Mechanisms; Team Creativity and Performance;
Summary/Abstract: Emotional Labor (EL) is accepted as a rather new concept in the literature of organizational behavior that has been studied from the 1980s onwards to the present day. However, when the related literature is examined, EL is generally considered to be neglected in research at both the individual level and the role of the project teams.The purpose of this paper is to investigate the relationship between team contextual antecedents, emotional labor behaviors and team creativity and team performance in project teams in theTurkish information and communication Sector. By studying 85 Information and Communication Technologys (ICT)project, it was found that team contextual antecedents except top management support have a positive and significant effect on EL mechanisms. Furthermore, EL mechanisms except surface behaviour were found to generate a positive emotional influence on the team's creativity in reaching the expected performance of the team.
Journal: Kafkas Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi
- Issue Year: 10/2019
- Issue No: 19
- Page Range: 151-181
- Page Count: 31
- Language: English
