CONFLICT MANAGEMENT-RESOLUTION BASED ON TRUST? Cover Image

CONFLICT MANAGEMENT-RESOLUTION BASED ON TRUST?
CONFLICT MANAGEMENT-RESOLUTION BASED ON TRUST?

Author(s): Kohlhoffer-Miszer Csilla
Subject(s): Business Economy / Management, Human Resources in Economy, Business Ethics
Published by: Zilinska univerzita v Ziline, Fakulta prevádzky a ekonomiky dopravy a spojov, Katedra ekonomiky
Keywords: conflict management; communication;decision;mediation;trust;

Summary/Abstract: There are several procedures worldwide persons can choose: the communication can be systematically facilitated with the aim of enabling the parties themselves to take responsibility for resolving their dispute. Alternative dispute resolution (out of court dispute resolution; extrajudicial dispute resolution) methods are to support natural persons and legal entities with several levels of conflict management. Reorganisation, resolution, restoration,evaluation, and transformation are present to give methods to the parties. Mediation is an opportunity in the subject of the alternative dispute resolution system, as one kind of procedures to solve a conflict. Mediation is based on the voluntary participation of the parties. Mediation is a procedure, in which an intermediary without adjudicatory powers –the mediator systematically facilitates communication between the parties with the aim of enabling the parties themselves to take responsibility for resolving their dispute. Persons sometimes decide very quickly, in the short term, sometimes the opposite: after months, after years, there is no decision made for several reasons. This study is focused on the actual status of the Hungarian society in connection with trials and conflict management. The paper aims to show the possible directions persons can decide in case of conflict. It is implicated to have progressive thinking about conflict resolution based on trust. It can be a change in societies to look at conflicts with another aspect. Persons can practice the “win-win situation” from the beginning of life; it can be implied in education. For future research, there is an aim to show every possible level where alternative dispute resolution is able to effect, practising nonviolent communication for the success of conflict management. Scholars and entrepreneurs can make use of this research to apply, use and train mediation tools when conflicts arise.

  • Issue Year: 13/2019
  • Issue No: 1
  • Page Range: 72-82
  • Page Count: 11
  • Language: English