Efficiency and Effectiveness of Human Resources in the Process of Customs and Freight Forwarding Operations in the Republic of Macedonia
Efficiency and Effectiveness of Human Resources in the Process of Customs and Freight Forwarding Operations in the Republic of Macedonia

Summary/Abstract: The main subject of the theoretical framework of this thesis is interpreting the challenges which are facing human resources in the field of customs and freight forwarding operations, with particular reference to the real situation in the Republic of Macedonia. Therefore, firstly theoretical views on this issue will be worked out, and further on expert opinions and statements refer to effectiveness and efficiency of the implementation of the customs and freight forwarding procedure in the country by the human factor. Besides this, a summary for application of positive indicators in the customs and freight forwarding operations will be enclosed as well, aimed at encouraging efficiency and effectiveness by the human resources, i.e. the long-term achievement of positive results in the business sector in this domain. In this context, also it will be mentioned a normative-legal analysis of the positive legal provisions which regulate this area. The setup of modern models of management (managing) with the human resources is motivated by the quality of the offered services during the carriage of certain goods (forwarding services), and the need for regulation of commodity and money turnover, customs control, customs clearance of goods and preventing illegal export (customs operations). Only through a synchronous relationship between the forwarding and customs operations, i.e. procedures that are undertaken by the human resources, it will be prevent appearance of barriers in the professional relationship that would reflect negatively on the image of companies/institutions and foster a development of positive competition. Consequently, promoting new, modern trends in the management with human resources will allow fostering long-term efficiency and effectiveness in the mutual cooperation. The conclusions will be obtained by conducting qualitative research, i.e. application of qualitative methodological framework through the method of analysis of the contents, comparative analysis, systematization and generalization.

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