UPRAVLJANJE LJUDSKIM RESURSIMA U ŽELJEZNICAMA SRBIJE: IZAZOVI I PERSPEKTIVE
HUMAN RESOURCE MANAGEMENT IN SERBIAN RAILWAYS: CHALLENGES AND PERSPECTIVES

Summary/Abstract: The paper sheds a light on Human Resource development practices in the state-owned company of Serbian Railways through conducted interviews with employees in the period of 2017-2018. The paper dataset consists of collected and processed data and their preferences from the proposed list of 22 competencies and consideration of current and future activities of the senior management. Based on the gathered data the study suggests an overview of the most significant required competencies, both for the purposes of selection, employment, retaining and improvement of employees, and for the purposes of guiding of their training and development of knowledge and skills in view of improving efficiency and quality of work.In the paper, there are numerous key performance indicators that are used for the measurement of HR management process efficiency and HR approach suitability. Paper’s goal is to choose such a combination of indicators that would adequately present the as-is situation and enable the employer to determine reasons for the potential discrepancy in Serbian railways.

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