Quality Costs of Companies in Definition Approach
Quality Costs of Companies in Definition Approach

Summary/Abstract: The main purpose of the article is to present the most important definitions of quality costs. In the first part, the author presents a historical perspective, which contributed to the increase in interest in quality costs. The second part contains a summary of the most important definitions of the concept of quality costs. In the third part, the author focuses on the differences and common elements of the definitions presented. The object of research is the quality costs incurred by companies in all phases of the production process and the service delivery process. The work involved a critical analysis of scientific literature in the field of quality management, accounting and marketing, and methods of induction and deduction. Already in the 1940s, quality-related costs began to play an important role in companies. A great quality revolution in Japan initiated by J.M. Jurana and A.V. Feigenbaum was a very important stimulus for the development of quality. With the passage of time, an increasing number of scientists decided to conduct scientific research in the area of quality costs and quality costs calculations. Numerous experience in business practice has also contributed to the emergence of new definitions of the concept of quality costs. The effect of the definition review will be to organise the knowledge on quality costs as a subject of research in management sciences.

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