ASSESSMENT OF EMPLOYEE ENGAGEMENT IN THE BOTSWANA PUBLIC SERVICE
ASSESSMENT OF EMPLOYEE ENGAGEMENT IN THE BOTSWANA PUBLIC SERVICE

Summary/Abstract: The level of productivity in the public service has always remained a topicalissue among both the public (as clients) and stakeholders of the public service. AccordingTshukudu (2008), the prevailing situation in the work place has been that of low workperformance poor service delivery and high labour turnover, exacerbated by an extremelyapathetic work attitude. Evidence of these factors is observable in BPS and to a large extentcontinue weaken the structures established and affecting the economy at large. This articleexplores measure of employees’ engagement in the Botswana Public Service. The article isinspired by the persistent outcry about poor performance in service delivery and the lowproductivity levels in the BPS, amidst adoption of performance reforms. The introduction ofadministrative reforms has seen some progressive improvements in the processes and worksystems albeit gradually. The qualitative study was undertaken to investigate strategiesused to improve employee engagement in the Botswana public service and has observedthat generally there has been limited attention given to this factor in many previous studiesconducted on the sector, and consequently less is known to managers and how it can beincorporated into people management practice in the Botswana public service.

• Details
• Contents