New Models and Modern Instruments in the Development of Social Services
New Models and Modern Instruments in the Development of Social Services

Summary/Abstract: The fundamental objective of this work has been to reveal the necessity of establishing a quality framework for social services by using the Balanced Scorecard (BSC) method. BSC is a modern instrument of strategic management that facilitates the improvement of quality services in general by increasing their efficiency, a goal that is both timely and topical for the European social services sector. The access to affordable, sustainable and high quality services are priorities for all EU states thus making it imperative to develop and implement innovative processes and models based on modern instruments and methods which facilitate the way for a higher quality of life especially in the existing turbulent and restrictive conditions, mankind is facing. The research performed is founded on documents and reform strategies and based on an analysis of numerous studies realised by European institutions in the field of social services. By means of a case study presented, which highlights scientific investigations in the field of quality management and strategic management, we present a model for Balance Scorecard application in organizations that provide social services. We also introduce a strategic map for the development of social services, based on a model of quality and performance applications within the organizations that provide social services, striving to also address issues of sustainability within the social services sector.

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