Between the Real and Virtual World: Promises vs. Reality. The Precarious Work of Uber Drivers? Cover Image

Między światem realnym a wirtualnym: obietnice vs. rzeczywistość. Prekarna praca kierowcy Ubera?
Between the Real and Virtual World: Promises vs. Reality. The Precarious Work of Uber Drivers?

Author(s): Dominika Polkowska
Subject(s): Social Sciences, Media studies
Published by: Wydawnictwo Uniwersytetu Łódzkiego
Keywords: Uber; Internet platforms; precarity of work; individual in-depth interviews; grounded theory

Summary/Abstract: Working through mobile apps can be considered as a reflection of the idea of flexibility. As a pioneer in the field of platform economy, the Uber company seems to confirm this regularity by means of the promises they make. However, the viewpoint of a technology provider is not always in accordance with the expectations of its users. The aim of this article is to answer the question about whether promises made by Uber are honoured in reality and whether the flexibility and the apparent autonomy promised to the drivers leads to an increased job insecurity in the context of the precarity of work. The point of departure for these considerations is the analysis of posts written in closed discussion groups on one of the social media platforms; the groups associate Uber’s drivers. Individual in-depth interviews with Uber’s drivers in also analysed, this being in accordance with grounded theory.

  • Issue Year: XV/2019
  • Issue No: 4
  • Page Range: 224-249
  • Page Count: 26
  • Language: Polish
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