CLIENT SATISFACTION WITH RESEARCH PROVISION SERVICES AT THE INTER-MUNICIPAL HISTORICAL ARCHIVES VALJEVO
CLIENT SATISFACTION WITH RESEARCH PROVISION SERVICES AT THE INTER-MUNICIPAL HISTORICAL ARCHIVES VALJEVO

Summary/Abstract: In modern times and the process of globalization, the greatest challenge to successful business of eachorganization is the satisfaction and meeting the expectations of clients. This also applies to culturalinstitutions. One of the main goals of the Intergovernmental Historical Archives Valjevo is the satisfactionof users and researchers of archival material. The huge potential of this institution of culture is reflected inthe quality of professional work, the disposal of cultural goods of great importance, the application ofcontemporary theories in the fields of management, marketing, human resources, business decisionmaking and all this is a precondition for reaching positive results on the cultural map of Serbia. A surveyconducted in the Inter-Municipal Historical Archives of Valjevo provided the guidelines that the culturalinstitutions in Serbia should follow

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