The Study on Customer Preferences and the Searching Process in the Online Wholesale using Search Log Analysis
The Study on Customer Preferences and the Searching Process in the Online Wholesale using Search Log Analysis

Summary/Abstract: IT systems significantly increase the flexibility of running business. Not only do sales platforms fit to the requirements of the hardware and software used by potential clients, but they also allow for precise adjustment of the offer to the consumer requirements. Data collected automatically using network traffic control devices, Web servers and sales platforms become a source of valuable information. Appropriate processing and interpretation of these data can increase the efficiency of the e-commerce. To finalize a transaction in an online store we should not only present the right offer and adopt it to the client’s needs, but mainly allow the customer to reach the offer both by right page positioning as well as using proper searching engine and product characteristics that facilitates the searching process. The aim of the article is to present how the log search analysis can be used in the process of customer segmentation and profiling. The article contains conclusions derived from statistical analysis of searches carried out by b2b clients, users of e-wholesaler. The analysis led to an initial segmentation of e-platform users. The developed user profiles, compared with the contents of shopping cart, was an incentive to make changes in the characteristics of the offered goods and functioning of searching mechanism.

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