The Impact of Process Innovation on Organisational Performance
The Impact of Process Innovation on Organisational Performance

Summary/Abstract: Innovation has been a major driver of economic and social development as the rise of modern industrial powers in North America and Europe as well as the economic success of many developing countries is based on rapid increases on the speed of technological process and managerial innovations.As such, the study endeavours to determine if Process Innovation has significant effect on organisational performance and also to examine if there is a significant relationship between process service modification and sales volume. 114 copies of questionnaire were administered to major telecommunication operator employees in Lagos State, Nigeria to get primary data that treated and tested appropriate research questions and hypotheses accordingly. The study adopted survey method and Cronbach Alpha for test retest reliability. SPSS was also employed in testing the research hypothesis. The study found out that process innovation has a significant effect on organisational performance and there exist a significant relationship between service modification and sales volume.The study recommends that there should be clarified objectives with the process innovation project which helped to visualize a future layout and also a clear linkage between suppliers and uncertainty reduction in the process innovation must be observed which reduced uncertainties in process times for the current state and the future.

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