„Małopolski Tele-Anioł”. Opis przypadku innowacji społecznej w obszarze usług teleopiekuńczych dla seniorów
The „Małopolska Tele-Angel”. A case of social innovation in the area of telehealth home care services for seniors

Summary/Abstract: The purpose of the paper is to present innovation in telehealth home care services system applications for seniors, co-created by non-governmental organizations. On the example of the „Małopolski Tele-Angel” project, authors present the potential of third sector organizations to be used in the process of providing social services. Based on available project documentation we develop a descriptive case study analysis of telehealth home care services for seniors, co-provided by nongovernmental organizations and co-implemented by the local government. Based on the analysis of actions taken in this area in Poland using the funds available under the Regional Operational Programs for 2014-2020, one specific example was chosen, which stands out due to its scale. The issue of roles and tasks in the process of assessing this service for institutions representing various sectors, including NGO’s, was presented. This project is an argument in favour of extending the use of a non-governmental organization in the process of servicing social services.

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