TUTORING IS A PROCESS OF SUPPORT IN THE AREA OF INTERCULTURAL PEDAGOGY
TUTORING IS A PROCESS OF SUPPORT IN THE AREA OF INTERCULTURAL PEDAGOGY

Summary/Abstract: Qualitative analysis revealed the role of the tutor in the e-learning process. Training on the topic of tutoring skills was carried out among eighteen tutors in tertiary higher education. A successful tutor motivates students to achieve their goals, while having the appropriate knowledge and experience. As a coach, the tutor uses coaching and communication methods in their work. The main goal is an exchange of experience between professors, researchers, and practitioners in the field of community dynamics, especially in the area of intercultural pedagogy. Our end-goal is to improve the quality of education and, consequently, of personal and intellectual development. The development of ICT has made it possible for lecturers and students to be more connected, as well as to better communicate and interact with the student. Learning becomes a pleasure when the lecturer enjoys their work and encourages problem-solving of specific situations. The role of the teacher is changing. The teacher will acquire new competencies that a good tutor has, such as good communication and motivation skills, as well as ICT skills. Education takes place everywhere and in different environments, not just in the classroom, as learners increasingly assume the role of education organiser. Learning, therefore, is a lifelong process that takes place at different times, being no longer focused on the teacher or institution. The results showed that educators find that continuous training on tutor skills not only facilitates them in their teaching but also in better understanding the intrinsic characteristics and beliefs of mainstream and international students.

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