From Artificial to Emotional Intelligence: Integrating Five Types of Intelligence to Achieve Organizational Excellence
From Artificial to Emotional Intelligence: Integrating Five Types of Intelligence to Achieve Organizational Excellence
Author(s): Chaojie Wang, Fred Hoffman, Alvi Lim, Jin KwonSubject(s): Business Economy / Management, ICT Information and Communications Technologies
Published by: Mednarodna fakulteta za družbene in poslovne študije
Keywords: DIKW hierarchy; knowledge management; tacit knowledge; artificial intelligence; business intelligence; competitive intelligence; decision intelligence; emotional intelligence;
Summary/Abstract: Decision Support Systems have significance, as today firms turn to big data, machine learning, and artificial intelligence to guide strategy development and improve organizational performance. However, technology is not enough; human intelligence is necessary. This paper introduces Artificial Intelligence to the Emotional Intelligence Model, which blends technology and humanity to support strategic decision-making. Such a model builds on the Data-Information-Knowledge-Wisdom hierarchy and knowledge management to integrate five types of intelligence. The consumer electronics retail giant Best Buy is used as a case to illustrate the relevance of the model. The presented framework provides a powerful, mental model to support organizational strategists and business executives.
Journal: International Journal of Management, Knowledge and Learning
- Issue Year: 8/2019
- Issue No: 2
- Page Range: 125-144
- Page Count: 20
- Language: English
