e-SERVICES IN THE PUBLIC AND LOCAL GOVERNMENT OPERATIONS: THE BUDGET PAYMENT APPLICATION IN THE CITY OF BJELOVAR
e-SERVICES IN THE PUBLIC AND LOCAL GOVERNMENT OPERATIONS: THE BUDGET PAYMENT APPLICATION IN THE CITY OF BJELOVAR

Summary/Abstract: Public administration and local self-government are often perceived as sluggish, inefficient, and non-transparent systems, reluctant to change. In the Strategy of Development of Public Administration 2015 – 2020 it was emphasized that “public administration is one of strategically important areas, and modernization of public administration and provision of fast and reliable public services are necessary components of a stimulating entrepreneurial environment and a prerequisite for ensuring a better standard of all citizens”. A modern administration has to reflect the harmonization of Croatian legal system with the European, together with the adoption of European administrative standards. This paper applies a descriptive method for the analysis of the e-Citizens public administration system. Namely, the paper shows how to use the system, and it analyses how to use e-Citizens system. A greater public trust requires not only the availability of public services, but also transparency in spending of budget money. Accordingly, the paper shows the difference between budget transparency and the transparency of budget itself, with a special reference to an application in the City of Bjelovar, thanks to which every citizen with Internet connection has access to each individual transaction from the local budget. Hence, the aim of the research is to determine the use of the e-Citizens system in the Republic of Croatia by using the case study of Bjelovar.

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