Smart Applications in the Hospitality Business: A Qualitative Study on the City of Eskişehir
Smart Applications in the Hospitality Business: A Qualitative Study on the City of Eskişehir

Summary/Abstract: Purpose – The objective of this study is to find out to what extend the hotel establishments in Eskişehir use smart hotel applications and the opinions and suggestions of hotel managers on the subject. Design/methodology/approach – The sample of the study consists of hotel establishments in Eskişehir. The hotel establishments were selected by purposive sampling method and the data were obtained by structured interview technique. Sound recordings obtained during interviews were transferred to computer and a descriptive analysis was performed considering the notes of the researcher. Findings – Hotel managers expressed in general that cost of transition to smart hotel applications is high, and consequently, hotels in Eskişehir do not use smart hotel applications.

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