Örgütlerde İletişim Sorunlarının Saptanması ve Çözümü İçin Kullanılabilecek Teknikler Üzerine Bir İnceleme
A Study on Techniques That can be Used to Identify and Solve Communication Problems in Organizations

Summary/Abstract: Purpose – Organizations' interactions with the internal and external environment are realized through communication. The function of the communication system in organizations is similar to that of the nervous system in the human body. Problems in the communication system, just like the problems in the nervous system, lead to inadequate and / or misperception of the stimuli inside and outside the organization and the transmission of this misinformation to the decision centers, and based on these data, may lead to erroneous decisions and actions. Therefore, a healthy functioning communication system is vital for organizations. The purpose of this study is to provide information about problem solving techniques that can be used to identify communication-related problems in organizations, identify their causes and produce solution options. Design/methodology/approach – In this research qualitative analysis technique is used. Descriptive analysis, one of the qualitative analysis techniques, was used to evaluate the data obtained through document analysis. Within the scope of the research, doctoral theses related to organizational communication in the HEC National Thesis Center were scanned, and 15 theses containing communication problems and solutions were examined from 54 theses in total.

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